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What should you do if your Dover home alarm system goes off?

July 03, 2023
Home security alarm notification on smartphone.

Your home security system shields your residence – and your family – against the various risks you might face, like break-ins, fire, and carbon monoxide leaks. Even though your home may be ready, that doesn’t automatically mean you are. Do you understand what to do if your Dover home alarm system goes off? The blaring of an alarm is likely to be jarring, confusing, and may cause panic. Your best option is to stay calm and follow these easy guidelines.

Steps to Take When Your Home Alarm System In Dover Sounds

You never want to be in this situation, but it’s also why you ordered a home alarm system from the outset. You’re woken up from a deep sleep with the telltale blasting of an alarm after a security sensor has been activated. What is your next move?

  1. Don’t panic. This is simple to say but harder to accomplish when your home security alarm is blaring, and your pulse is pounding. But staying calm is the optimal way to evaluate what is happening. Avoid the urge of trying to deal with the emergency on your own instead permit your monitoring staff and first responders to carry out their job.
  2. Protect your family. Your priority should be your family members and getting them to safety. In the case of a burglary, this might include going to an appointed safe room as far away from points of entry as possible. The intruder was in all likelihood already scared off by the alarm, but it’s always a good idea to take extra precaution. If there’s smoke or a blaze, please leave your house immediately.
  3. Don’t forget your smartphone. The vast majority of individuals keep their phones with them at all times these days, but you could neglect to pick it up during a crisis. You’ll want to have it. You’ll have the chance to stay connected with your monitoring professionals and receive updates through your home security app.

Collaborate With Your Round-the-clock Monitoring Agents

Whenever your home alarm system in Dover goes off, your 24/7 monitoring professionals will spring to action. The first move is to verify your alarm, and that means communicating with you. The guideline they adhere to depends on the type of emergency. To illustrate, when the emergency is of a medical nature, one effort will be made to get in touch with you before assistance is deployed. In the event of a break-in - the most common type of event - a monitoring professional will adhere to these procedures to reach out to you:

  • An attempt will be made to reach you through the command hub. You will generally be requested to provide a passcode.
  • If that effort doesn’t get an answer, a call is attempted to your primary contact number.
  • An alternate number or your first contact person is tried next.
  • If there still isn’t an answer, local police are deployed.
  • Your monitoring professionals will follow up with you again once the proper authorities are notified.

If you're not able to communicate with the monitoring team, don't worry. Support will still be sent even if you're not available to verify the emergency.

Prepare for any emergency with a Vivint home alarm system in Dover

Stay ready for any emergency with a modern home alarm system in Dover from Vivint. Contact (302) 321-3498 to begin customizing your property’s protection today.